Refund Policy
Last updated:
This Refund Policy is about the money: when Jersey Harbor refunds you, how much comes back, where it goes and how long it takes. The process of sending an item back — the 60-day window, the free return label, exchanges — lives on our Returns & Exchanges page. The two pages work together, and the numbers on both are the same.
Refunds at a glance
- When the refund is issued: within 7 days of your return reaching us, or within 7 days of us confirming a cancellation.
- Where it goes: your original payment method, or store credit if you prefer.
- Store credit: never expires.
- Return postage: paid by us on every approved return, so it is never deducted from your refund.
- Fees: no restocking fees and no refund processing fees.
- Window: request a return within 60 days of delivery.
1. When you are entitled to a refund
You can receive a refund in each of the situations below. For each one we list what we need from you and what you get back.
1.1 You changed your mind or the size is wrong
You decided the colour is not for you, the jersey is too roomy, or the family went with a different plan. Request the return within 60 days of delivery and send the item back with our free label, unwashed and not worn outside. You receive: the full price you paid for the item, including any size add-on and any personalisation add-on. Because shipping to you was free and the return label is free, there is no shipping charge to deduct.
1.2 The item arrived damaged, misprinted or faulty
A back number that cracked, a stain, a seam that opened, a mug that arrived chipped, lettering that came out different from what you typed. What we need: your order number and clear photos of the problem and the shipping label. You receive: a full refund of the item, including any add-ons, or a replacement if you prefer. In many cases you do not need to send the item back.
1.3 We sent the wrong item, size or colour
What we need: your order number and a photo showing what you received, including the size label. You receive: the correct item, or a full refund if you would rather not wait. If we need the wrong item back, the label is free.
1.4 Your order was cancelled before production
If you asked us to cancel within 24 hours of ordering and we confirmed it (see Cancel or Change an Order), or if we had to cancel an order ourselves, you receive everything you paid for that order, issued within 7 days of the cancellation being confirmed.
1.5 Your parcel did not arrive
If your parcel goes missing, contact us with your order number and we will look into it with the carrier. Once we know what happened, we will explain the options for your order, which may include a replacement or a refund. While we are looking into a missing parcel, we keep you updated by email.
2. How quickly the money comes back
Here is the timeline for a typical change-of-mind return:
| Step | Who acts | Timing |
|---|---|---|
| You email us to start the return | You | Within 60 days of delivery |
| We reply with approval and a free return label | Jersey Harbor | Within 24 hours on business days |
| You post the item | You | Soon after receiving the label |
| The return travels back to us | Carrier | Depends on where you send it from |
| We issue the refund | Jersey Harbor | Within 7 days of the return reaching us |
| The money shows in your account | Your payment provider | Depends on your bank or provider |
When we issue a refund, we email you to confirm the amount. Banks and payment providers can take a little time to show the money in your account after we send it. If you have not seen it after a few days, write to us and we will share the details of the refund so you can check with your provider.
3. Original payment method or store credit
By default, refunds go back to the payment method you used to pay. If you prefer, we can issue the refund as Jersey Harbor store credit instead. Store credit:
- never expires, so it is still there next season or for next year’s birthday jersey;
- can be used on any product in the shop, personalised or not;
- is issued for the same amount as the refund would have been.
Just tell us which you would like when you start the return. If you do not say, we refund to the original payment method.
4. What is refunded, situation by situation
| Situation | Item price and add-ons | Shipping to you | Return postage |
|---|---|---|---|
| Changed your mind or wrong size chosen | Refunded in full | Was free, nothing to refund | Free label, not deducted |
| Damaged, misprinted or faulty | Refunded in full | Was free, nothing to refund | Free, often no return needed |
| Wrong item, size or colour sent | Refunded in full | Was free, nothing to refund | Free, often no return needed |
| Cancelled within 24 hours | Refunded in full | Was free, nothing to refund | Not applicable |
5. Personalisation add-ons
When you fill in the Name on back field (+$6), the Number on back field (+$4) or the Front script word field (+$5), those add-ons are part of the item price you paid. Whenever an item is refunded in full, its add-ons are refunded too. If a single family order includes five jerseys with names and numbers and you return one of them, the refund for that jersey includes its own add-ons; the other four stay as they are.
6. Partial refunds
We only consider a partial refund when a change-of-mind return comes back clearly worn, washed or damaged after delivery — for example with grass stains from a game or a cut-off sleeve. If that happens, we email you the amount we can offer and the reason before anything is processed. If you do not agree, you can ask us to send the item back to you instead.
7. Sales tax and currency
Prices on jerseyharbor.shop are in US dollars and Jersey Harbor does not collect sales tax at checkout. Your refund is made in US dollars, for the amount you paid. If your card or account is in another currency, such as Canadian, Australian or New Zealand dollars, your provider converts the amount, so the figure in your own currency can differ slightly from the original charge because exchange rates move. Import duties or taxes charged by the destination country when a parcel arrives are set by that country, not by us; if you paid any on a returned order, contact us and we will tell you what we know about reclaiming them.
8. Refunds for gifts
When a gift is returned, the refund goes to the person who paid for the order. If the giver prefers, we can issue store credit in the recipient’s name instead, so they can choose another size or style. Either way, we do not share the price with the recipient unless the giver asks us to.
9. Refund or exchange: which is better for you?
If the only problem is size, an exchange is usually the fastest way to end up with a jersey that fits, because we arrange the replacement as soon as your return reaches us. A refund makes more sense when you no longer need the item at all, when you want a different product, or when you would like to think about it and order again later. Store credit sits in the middle: the value stays with you, never expires, and you can use it whenever you are ready.
| Option | Best when | What happens to the money |
|---|---|---|
| Refund | You do not need the item any more | Returned to your original payment method within 7 days of the return arriving |
| Store credit | You want to choose something else later | Issued within 7 days of the return arriving and never expires |
| Exchange | Only the size or colour is wrong | Stays on the order; any price difference is explained first |
10. Refunds on orders with several items
Each item on an order is refunded on its own. If you ordered a navy adult jersey, two youth jerseys and a cap, and only one youth jersey comes back, we refund that youth jersey and its add-ons. The rest of the order is not affected. If you return everything, each line is refunded and you receive one confirmation email listing them.
11. How we keep you informed
Every step of a refund is confirmed by email to the address on your order: when we approve the return, when your parcel reaches us and when the refund is issued. If you ever need a written summary of a refund for your own records, ask and we will send one. All of this happens by email, our only support channel, so please add support@jerseyharbor.shop to your contacts to keep our messages out of your spam folder.
12. Payment disputes
If a charge looks wrong, please email us first. Most questions — a duplicate charge, an add-on you did not expect, a refund that has not appeared yet — can be sorted out quickly by email. Contacting us does not take away any rights you have with your bank or payment provider.
13. Three refunds, worked through
Custom full-button jersey, size too big. A customer orders the custom full-button jersey in L for $39.99 and adds a back name (+$6), so the jersey line on the order is $45.99. It turns out to be too roomy, and the customer starts a return on day 20. The free return label arrives the next business day, and within 7 days of the jersey reaching us, $45.99 is refunded to the original payment method.
Toddler jersey, store credit. A parent returns a $26.99 toddler jersey that was too small and asks for store credit to use when the next size is needed. $26.99 of credit is issued within 7 days of the return arriving and is still valid a year later.
Family order, one jersey returned. A family orders four jerseys with the name HAYES and the number 9. One adult jersey is too small. They return just that one, choose a refund for it, and the other three stay exactly as they are; the refund covers that jersey’s price, its size add-on and its name and number add-ons.
Mug arrived chipped. A customer sends a photo of a chipped 15 oz mug ($17.99). No return is needed; the customer chooses a refund, and $17.99 is refunded.
14. Questions about a refund
Email support@jerseyharbor.shop or submit a ticket with your order number, and we reply within 24 hours on business days. Related pages: Returns & Exchanges, Shipping & Delivery and Payment Methods.
If anything on this page seems to conflict with another page on our site, write to us and we will apply whichever reading is better for you while we correct the wording.
Jersey Harbor, 4635 W Aberdeen Pl, Littleton, CO 80123, US.