Cancel or Change an Order
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Plans change between the moment you order and the moment a jersey reaches the bleachers. A teammate drops out, a toddler suddenly needs 4T instead of 3T, someone notices that the back name should be RIVERA, not RIVIERA. This page explains how to cancel a Jersey Harbor order or change it — size, colour, quantity, personalisation, shipping address — what is still possible once production has started, and how you are refunded when an order is cancelled.
Changes in one look
- Free cancellation or changes: within 24 hours of placing your order.
- How to ask: email support@jerseyharbor.shop with your order number.
- Our reply: within 24 hours on business days; the change is final once we confirm it.
- After 24 hours: the order may already be in production; you can still use the 60-day return window after delivery.
- Refund for a cancelled order: everything you paid, issued within 7 days of our confirmation.
1. Why there is a 24-hour window
Jersey Harbor orders are processed in 1–3 business days. For personalised jerseys, that is when your name, number and front word are printed onto the jersey. Once a name is printed, it cannot be taken off or changed. The 24-hour window gives you a full day to re-read your order confirmation email, check the spelling, compare sizes with the family and make sure everything is exactly right before production starts.
The 24 hours start from the time your order is placed, as shown in your order confirmation email. A request that reaches us inside that window is honoured, even if our reply comes the next business day.
2. How to request a cancellation or change
- Email support@jerseyharbor.shop, or use Submit a Ticket, with the subject line “Cancel” or “Change” and your order number.
- Write from the email address you used at checkout, or include it in the message, so we can match the order.
- Say exactly what you want: “cancel the whole order”, “change the youth jersey from YM to YL”, “change the back name on the navy full-button jersey from RIVIERA to RIVERA”.
- Wait for our confirmation email. Your request is final once you receive it.
Email is our only support channel, which means every change is in writing, with a record you can look back on.
3. What we can change inside the window
| Change | Example | Price effect |
|---|---|---|
| Size | Adult L to M; toddler 3T to 4T; youth YM to YL | Only if the new size is priced differently (2XL +$3, 3XL +$5) |
| Colour | Cream to navy on the same jersey | None |
| Back name | MACKENZIE to MCKENZIE | None if the field was already filled; +$6 if you are adding a name |
| Back number | 7 to 17 | None if the field was already filled; +$4 if you are adding a number |
| Front word | DAD to GRANDPA on the family jersey | None |
| Quantity or items | Adding a fifth family jersey, removing a cap | Price of the items added or removed |
| Shipping address | A typo in the ZIP or postal code, a new unit number | None; shipping is free to all four countries |
When a change raises the price, we tell you the difference first and only go ahead after you agree. When it lowers the price, we refund the difference within 7 days of confirming the change.
4. Cancelling the whole order
To cancel completely, email us within 24 hours with your order number and the word “Cancel”. Once we confirm, you receive a refund of everything you paid for the order, issued within 7 days of our confirmation, to your original payment method. If you would rather keep the value for later, ask for store credit instead; store credit never expires. Details are in our Refund Policy.
5. After the 24 hours
Once the window has passed, your order may already be in production, and personalised items in particular cannot be changed once printed. Still write to us — if the order has not been processed yet, we will tell you whether a change is possible. If it has, you are not stuck: every item, personalised or not, can be returned within 60 days of delivery with a free return label under our Returns & Exchanges Policy.
6. If your order has already shipped
We cannot cancel a parcel that is already on its way. Please let it arrive, then start a return or exchange. If the issue is the delivery address, email us straight away; we will tell you what can be done for that parcel, although once it is with the carrier the options are limited.
7. Getting it right the first time
Most change requests we see are about spelling, sizing or a number. A few habits prevent almost all of them:
- Type names slowly and look at the live preview. The preview on the product page shows your letters on the jersey before you add it to the cart. Names with doubled letters, apostrophes and Mc/Mac prefixes are the usual suspects.
- Check numbers twice. A 1 and a 7, or a 6 and a 9, are easy to swap on a phone keyboard.
- Measure before you order. The Size Guide explains how to compare a jersey with a shirt that already fits, including the difference between youth XL and adult S.
- Read the confirmation email. It lists every size, colour, name, number and front word exactly as they will be printed. Reading it within a few minutes of ordering gives you nearly the whole 24 hours to correct anything.
8. Orders for teams and big families
Large orders — a whole family row, a rec-league team, a birthday party — have the most moving parts. If you are ordering ten jerseys with ten different names and numbers, we suggest collecting everyone’s size, name and number in one list first, then placing the order from that list. If a change comes up after ordering, send us one email with every change listed line by line, rather than several separate emails, so nothing is missed inside the 24-hour window.
9. What a change does to your delivery time
A change made inside the 24-hour window does not usually add to your delivery time, because production has not started yet. The 1–3 business days of processing simply run with the corrected details. A change that adds new items, such as an extra youth jersey, follows the same processing time as the rest of the order. Shipping stays free and the typical transit time stays 7–14 business days to the United States, Canada, Australia and New Zealand, as described on our Shipping & Delivery page.
If you are ordering for a date — a tournament, a team photo, a birthday — and you need to make a change, mention the date in your email. We cannot speed up the carrier, but we can tell you honestly whether the timing still looks realistic.
10. Changing a gift order
Gift orders are often placed in a hurry and then refined. Typical requests are switching the shipping address from your own home to the recipient’s, correcting the recipient’s name on the address label, or changing a size once you have quietly checked with their parent or partner. All of these can be made within the 24 hours. If the gift is a surprise, tell us, and we will make sure our emails about the change only go to you, the person who placed the order.
11. Quick answers about changes
Can I change the personalisation after 24 hours if the jersey is not printed yet?
Ask us. If the order has not been processed, we will make the change. If it has, the return window is your safety net.
Can I add a name and number to a jersey I ordered blank?
Within 24 hours, yes, for jerseys that offer the personalisation fields. We tell you the add-on amount first (+$6 for a name, +$4 for a number) and only go ahead once you agree.
Can I swap a jersey for a completely different product?
Within 24 hours, yes. We remove the original item and add the new one, and explain any price difference before anything is charged or refunded.
Is there a fee for cancelling?
No. Cancellations confirmed within the window are refunded in full, with no fee.
What if two people in the family both email about the same order?
We only act on requests from the email address used at checkout, or from someone that person has named in writing. If a relative writes to us about your order, we will reply to you, the purchaser, to confirm before anything is changed. That protects your order from accidental or conflicting edits.
Can I change the payment method after ordering?
Not on an existing order. If you need to pay a different way, the simplest route is to cancel within 24 hours and place a new order; the first payment is refunded in full within 7 days of our confirmation.
Will I get a new confirmation email after a change?
Yes. Our reply confirms the change in writing, listing the updated size, colour, name, number, front word or address, so you have a clear record of what will be produced.
12. Cancellations by Jersey Harbor
Very occasionally we may need to cancel an order ourselves — for example if an item cannot be produced in the size or colour ordered, if a price was shown incorrectly, if a payment cannot be verified, or if the address is outside the four countries we ship to. If that happens, we email you straight away and refund the full amount within 7 days. Where we can, we suggest an alternative such as a different colour of the same jersey.
13. Three requests, start to finish
The spelling fix. A mother orders a custom youth jersey with MACKENZIE on the back. Three hours later she realises her son spells it MCKENZIE. She emails with the order number and the correct spelling; we confirm the change the same business day, and the jersey is printed with MCKENZIE.
The size swap. A grandfather orders a toddler jersey in 3T, then hears from his daughter that 4T would last longer. His email arrives 20 hours after the order. The size is changed at no cost.
The late change. A customer asks to change a back number two days after ordering. The jersey has already been printed. We explain that, and once it arrives the customer uses the 60-day return window with a free label to exchange it for one with the right number.
14. Contact us
Just placed an order and need a change? Email support@jerseyharbor.shop with your order number now; we reply within 24 hours on business days. You can also check the status of your order on Order Tracking or read our Shipping & Delivery policy.
The sooner you write, the more we can do, so if something about your order is bothering you, do not wait until morning to send that email.
Jersey Harbor, 4635 W Aberdeen Pl, Littleton, CO 80123, US.