Contact Us
Last updated:
Whether you are choosing between two sizes for a grandson, fixing a typo in a back name or asking where a parcel to Toronto has got to, the way to reach Jersey Harbor is the same: email. This page explains how to contact us, how quickly we reply, what to include so we can help on the first try, and which page answers each common question straight away.
How to reach us
- Email: support@jerseyharbor.shop
- Reply time: within 24 hours on business days (Monday to Friday, excluding public holidays).
- Support ticket: Submit a Ticket opens an email with the right subject line for your topic.
- Business address: Jersey Harbor, 4635 W Aberdeen Pl, Littleton, CO 80123, US.
Why we use email only
We help customers by email only, and we think it works in your favour. Personalised jerseys depend on exact details — a spelling, a number, a size — and email keeps those details in writing for both of us. You can attach photos, forward your order confirmation and come back to the conversation days later without repeating yourself. Every change we agree to is confirmed in a reply you can keep.
Please note that the business address above is not a shop or a returns counter, and we cannot accept visits or parcels there without arranging it by email first. Returns always start with an email so we can send you a free return label and the right address.
What to include in your message
A complete first message means a complete first answer. Depending on your question, please include:
| Your question | Please include |
|---|---|
| Change or cancel an order | Order number, checkout email, exactly what to change (for example “youth jersey YM to YL” or “back name RIVIERA to RIVERA”) |
| Return or exchange | Order number, which item, the reason, and refund, store credit or the new size you want |
| Something arrived damaged or wrong | Order number and two or three photos: the whole item, the problem close up, the shipping label |
| Where is my order? | Order number and the country it ships to |
| Which size should I choose? | The product you are looking at, who will wear it, and the flat measurements of a shirt that fits |
| Payment or refund question | Order number, the date and amount, never card numbers |
| Personalisation question | The product and the exact text you want to print |
| Copyright or trademark concern | The details listed on our DMCA or Intellectual Property page |
Write from the email address you used at checkout if you can. If you are writing on behalf of someone else — a parent helping a grandparent with an order, for example — mention the purchaser’s name and email so we can match the order and confirm any change with them.
Find an answer straight away
Many questions are already answered on our policy and help pages. Before you write, one of these may have exactly what you need:
| Topic | Page |
|---|---|
| Status of an order | Order Tracking |
| Delivery times, countries, free shipping | Shipping & Delivery |
| Changing or cancelling within 24 hours | Cancel or Change an Order |
| Returning or exchanging within 60 days | Returns & Exchanges |
| When and how refunds are paid | Refund Policy |
| Choosing a size | Size Guide |
| Personalisation, products and everything else | FAQs and Help Center |
| How payment works | Payment Methods |
| Your personal information | Privacy Policy |
Example messages that get a fast answer
You do not need special wording, but these examples show the kind of detail that lets us solve things in one reply.
A spelling change
Subject: Change, order number in the subject. “Hi, I ordered a custom youth full-button jersey about three hours ago with MACKENZIE on the back. It should be MCKENZIE. The number 3 is correct. Thank you.” This tells us the order, the item, the exact old and new text, and that the request is inside the 24-hour window.
A size exchange
Subject: Return, order number in the subject. “The Baseball Dad two-button jersey in L arrived last week and the sleeves are long for my husband. Could we exchange it for an M in the same navy?” We reply with a free return label and arrange the M.
Something arrived wrong
Subject: Damaged item, order number in the subject. “The number on the back of the red sleeveless jersey has a smudge across the 2. Photos of the jersey, a close-up and the shipping label are attached.” With the photos in hand, we can usually offer a replacement or refund without asking you to send the jersey back.
A sizing question before ordering
Subject: Sizing question. “I’m looking at the Classic Pinstripe Full-Button Jersey for my dad. His favourite tee measures 22 inches across the chest and 29 inches long. Would you suggest L or XL?” Measurements like these let us give a clear suggestion.
A delivery question
Subject: Delivery, order number in the subject. “My order to Wellington, New Zealand shipped ten business days ago and tracking has not updated for a while. Is there anything I should do?” We look into it with the carrier and reply with what we find.
What happens after you write
- Your email arrives in our support inbox, where every message is read by a person.
- We match it to your order using the order number and email address.
- We reply within 24 hours on business days with an answer, a confirmation of a change, a return label or a question if we need one more detail.
- We follow through. For returns, refunds and delivery questions, we email you again at each step, such as when your return arrives or when a refund is issued.
Writing from Canada, Australia or New Zealand
We are based in Colorado, on US Mountain Time, and our business days follow the US calendar. If you write from Sydney, Auckland or Vancouver, our reply may arrive overnight for you. The 24-hour reply time on business days still applies; it is simply counted in our working days rather than yours. For change requests inside the 24-hour window after ordering, the time your email reaches us is what counts.
If you need the information in another way
If anything on our site is hard to read or use — small text, a table that does not display well on your phone, a page that does not work with your screen reader — please tell us at the same address. We can send you the information you need by email in plain text, and your feedback helps us improve the site for everyone.
Our reply times in practice
We reply within 24 hours on business days. A message sent on a Tuesday afternoon is answered by Wednesday afternoon. A message sent on a Friday evening or over a weekend is answered by the end of Monday, or the next business day after a public holiday. For time-sensitive requests — especially changes within the 24-hour window after ordering — put the word “Change” or “Cancel” and your order number in the subject line. A request that reaches us inside the 24-hour window is honoured even if our reply arrives the next business day.
Keep our replies out of your spam folder
Our emails come from addresses ending in @jerseyharbor.shop. Add support@jerseyharbor.shop to your contacts, and if you are waiting for a reply, check your spam, junk or promotions folder. If you have not heard from us within 24 hours on a business day, please write again; occasionally a message goes astray.
Stay safe when contacting us
- Never send card numbers, security codes, banking passwords or one-time codes by email. We will never ask for them.
- We do not need your date of birth or government ID to help with an order.
- If you receive a message claiming to be from Jersey Harbor that asks for payment or personal details, forward it to us before you act on it.
Questions we can help with, and a few we cannot
We can help with anything about a Jersey Harbor product or order: choosing a cut or size, checking personalisation text before you order, changing an order within 24 hours, returns and exchanges within 60 days, refunds, delivery questions, payments and your personal information. We can also tell you whether a name or word can be printed under our Intellectual Property Policy.
There are a few things we cannot do, and we would rather say so up front:
- we cannot ship to countries other than the United States, Canada, Australia and New Zealand;
- we cannot print team, league, college or player names or logos, or uploaded images;
- we cannot take orders or payments by email — every order is placed through the checkout;
- we cannot change a personalised jersey once it has been printed, although the 60-day return window still applies.
A quick checklist before you press send
- Is your order number in the subject line or the first sentence?
- Are you writing from the email address used at checkout, or have you included it?
- For a change, have you written the old and the new detail exactly as they should be printed?
- For a problem with an item, have you attached clear photos, including the shipping label?
- Have you left out card numbers and passwords?
- If the request is urgent because of an event date, have you mentioned the date and the destination country?
Group, family and team orders
Planning an order for a whole family row or a rec-league team? Email us before ordering if you have questions about sizes, colours or personalisation for a group. We cannot change prices for large orders, but we can help you avoid the most common mistakes, such as mixing up youth and adult sizes or entering the same name on every jersey by accident.
Feedback and ideas
We would love to hear what you think: a colour you wish we had, a cut you would like to see, a page that was confusing. Send it to the same address. We read every message, and many of the answers on our FAQ page started as customer questions. If you wore one of our jerseys to a memorable game, we are always happy to hear how it went, too. Kind words and honest criticism both help us make the next order better for the next family in the bleachers.
Business details
Jersey Harbor, 4635 W Aberdeen Pl, Littleton, CO 80123, United States.
Email: support@jerseyharbor.shop · Website: jerseyharbor.shop · Ships from the USA to the United States, Canada, Australia and New Zealand, free of charge, with no minimum order.