Help Center
Last updated:
Welcome to the Jersey Harbor Help Center. Every support topic for our button-down baseball jerseys and game-day gear is gathered here, with a short summary and a link to the page that has the full answer. Start with the topic closest to your question, or read the quick answers below. If you still need us, email support@jerseyharbor.shop; we reply within 24 hours on business days.
Quick answers
- Shipping: free to the US, Canada, Australia and New Zealand; 1–3 business days processing, then usually 7–14 business days in transit; ships from the USA.
- Changes: free within 24 hours of ordering — size, colour, name, number, address.
- Returns: 60 days from delivery, any item including personalised jerseys, free return label.
- Refunds: within 7 days of your return reaching us; store credit never expires.
- Personalisation: Name on back +$6, Number on back +$4, only when filled; printed exactly as typed, no proof.
Ordering and personalisation
Every jersey has its options on the product page: size, colour and, on custom jerseys, the personalisation fields. You see the live preview of your name and number before adding to the cart, and the cart line shows each add-on. Our designs are our own; we do not print team, league, college or player names or logos.
- How the fields work, what they cost and which characters to use: FAQs.
- Why some names cannot be printed: Intellectual Property Policy.
- The custom jerseys: adult full-button, two-button henley, sleeveless, youth and family.
Ordering for a family or team
Each jersey is its own line in the cart with its own size, name and number. Collect everyone’s details first, place one order, then read the confirmation email line by line. If anything needs fixing, you have 24 hours to change it free of charge.
Sizes and fit
Adult jerseys are unisex S to 3XL (2XL +$3, 3XL +$5), youth jerseys YS to YXL and toddler jerseys 2T to 4T. Full-button jerseys have the most room, two-button henleys sit a little closer, and sleeveless jerseys open the shoulders. The best way to choose is to measure a shirt that already fits and compare.
- How to measure and choose, by cut and by age: Size Guide.
- Exchanging a size that did not work out: Returns & Exchanges.
Shipping and delivery
We ship only to the United States, Canada, Australia and New Zealand, always free with no minimum order. Orders are processed in 1–3 business days, then usually travel 7–14 business days. Ordering about four weeks before a game, birthday or trip gives you a comfortable margin.
- Full timetable, address tips and busy seasons: Shipping & Delivery.
- Status of an order you have placed: Order Tracking.
Changing or cancelling an order
Within 24 hours of placing an order, you can cancel it or change the size, colour, name, number, front word, items or address for free. Email us with your order number and exactly what to change. After 24 hours the order may already be in production, and printed names cannot be changed, but the 60-day return window still protects you.
- How to ask, what can change and what it costs: Cancel or Change an Order.
Returns and exchanges
Every item can be returned within 60 days of delivery, including personalised jerseys, and we pay the return postage with a free label even if you simply changed your mind. Exchanges for a different size or colour work the same way. Start any return by email so we can send the label.
- Step-by-step process, conditions and special cases: Returns & Exchanges Policy.
Refunds
Refunds are issued within 7 days of your return reaching us, or of a cancellation being confirmed, to your original payment method or as store credit. Store credit never expires. Size and personalisation add-ons are refunded with the item.
- Amounts, timing and worked examples: Refund Policy.
Damaged, misprinted or wrong items
If something arrives with a problem — a smudged number, a misspelt name that differs from your order, the wrong size or colour, a chipped mug — email us with your order number and photos as soon as you can after delivery. These cases are always covered within the 60-day window, and often you do not need to send anything back. Photos you send are deleted 30 days after delivery.
Payments
Prices are in US dollars, and the payment options available for your order are shown at checkout before you pay. You are charged when you place the order. We do not collect sales tax at checkout and never store full card numbers.
- How payment, currency conversion and declined payments work: Payment Methods.
Your account and privacy
You can order without an account. If you create one, My account lists your past orders. We collect only what we need to produce, deliver and support your order, and we do not sell personal information.
- What we collect and your rights: Privacy Policy.
- Rules for using the site and ordering: Terms of Service.
- Copyright notices: DMCA.
First order? A walk-through
- Pick the cut. Browse full-button, two-button or sleeveless jerseys, or go straight to youth and toddler or family and game day.
- Choose size and colour. Tap a size and a colour swatch. The price updates if you choose 2XL or 3XL.
- Personalise, if the jersey offers it. Type the name and number, and check the live preview letter by letter.
- Add to cart and review. The cart line lists the size, colour and every word and number you typed.
- Check out. Enter your email and shipping address in one of the four countries we serve; shipping shows $0.00. Choose a payment option and confirm.
- Read the confirmation email. If anything is wrong, you have 24 hours to change it free of charge.
Planning around a date
Jerseys are prepared to order, and parcels travel for days, so a little planning keeps game day stress-free. Here is how far ahead we suggest ordering for common occasions:
| Occasion | Suggested order time | Why |
|---|---|---|
| Opening day or first game of the season | About four weeks before | Spring is busy for carriers and for families ordering numbers |
| Tournament weekend | About four weeks before | Allows for 1–3 business days processing plus 7–14 business days transit |
| Father’s Day | Four to five weeks before | One of the busiest weeks of the year for gift parcels |
| Birthday party with a baseball theme | About four weeks before | Time to collect sizes and names from guests or family |
| Holiday gifts | Five weeks or more before | Carriers slow down in the weeks before the winter holidays |
| Gift to Canada, Australia or New Zealand | Four to five weeks before | International parcels can spend extra days crossing borders |
These suggestions are based on our typical processing and transit times, not guaranteed dates. If a date is very close, email us before ordering and we will give you an honest view.
Accessories help
Caps are one adjustable size: the dad cap has a back strap and an unstructured crown, the trucker cap a snapback and a mesh back. The bleacher throw blanket comes in 50 x 60 in or 60 x 80 in, the pennant pillow is 18 x 18 in with an insert, the stitch mug is 11 oz or 15 oz, and the tumbler holds 20 oz with a lid and straw. Accessories follow the same shipping, change, return and refund rules as jerseys. Browse them all in Game Day Accessories.
Caring for jerseys and gear
Turn jerseys inside out, wash cold on a gentle cycle and hang them to dry. Do not iron over printed names and numbers. Rinse grass and infield dirt soon after the game. Spot clean caps and let them dry on a rounded shape. Wash mugs and the tumbler by hand to keep the print bright; the tumbler should not go in the microwave. The blanket and pillow cover can be washed cold on a gentle cycle.
Gifts
Jerseys make good gifts, and a few details make them easier. Ship straight to the recipient by entering their address at checkout; the order and shipping emails come to you. If you are guessing a size, choose the larger one — the recipient can exchange it within 60 days of delivery with a free return label. Refunds on gifts go to the person who paid, unless that person asks us to give the recipient store credit, which never expires. If the gift is a surprise, tell us when you write, and we will only email you about it.
About the shop
Jersey Harbor is an online shop for button-down baseball jerseys and game-day gear at 4635 W Aberdeen Pl, Littleton, CO 80123, US. We sell only through jerseyharbor.shop, ship from the USA, and help customers by email only. We do not sell licensed team merchandise and are not connected with any team, league, college or player. If you see our name or photos on another website, it is not us; please send us the link.
Common situations, solved
| Situation | What to do | Time limit |
|---|---|---|
| I typed the wrong name or number | Email us with the order number and the correct text | Within 24 hours of ordering |
| I picked the wrong size | Within 24 hours: ask for a change. After delivery: exchange with a free label | 24 hours, or 60 days from delivery |
| My parcel seems late | Check Order Tracking, then email us with the order number | After the typical delivery time has passed |
| Something arrived damaged or wrong | Email photos and the order number | As soon as you can; covered within 60 days |
| I want my money back | Start a return by email | Within 60 days of delivery |
| I want to add another jersey to my order | Email us; within 24 hours we can add it to the same order | Within 24 hours of ordering |
| I did not receive an order confirmation email | Check spam and promotions folders, then email us with your name and the date you ordered | Any time |
| I need the order for a specific date | Order about four weeks ahead and mention the date if you email us | Before ordering |
Still need help?
Email support@jerseyharbor.shop, use Submit a Ticket to open an email with the right subject line, or read how we work on Contact Us and About Us. Every page on the site is listed on our Sitemap. When you write, include your order number and, for anything about an item, a photo — those two details let us answer most questions in a single reply.
Thanks for shopping with us, and enjoy the game.
Jersey Harbor, 4635 W Aberdeen Pl, Littleton, CO 80123, US.