Order Tracking
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Use the form above to check the status of a Jersey Harbor order. Enter your order number and the email address you used at checkout, then press Track. Below you will find where to find your order number, what each order status means, how long each stage usually takes, and what to do if a parcel seems late. If anything looks wrong, email support@jerseyharbor.shop with your order number; we reply within 24 hours on business days.
Where to find your order number
Your order number appears in three places:
- the subject line and the top of your order confirmation email, sent the moment you place your order;
- the order received page you saw right after checkout;
- the Orders list under My account, if you created an account.
Use the order number exactly as shown, digits only. The email address must be the one you entered at checkout — if you ordered a gift for someone else, it is your email, not theirs.
No confirmation email?
Check your spam, junk and promotions folders, and search your inbox for “Jersey Harbor”. If you still cannot find it, the email address may have been mistyped at checkout. Write to us with your name, the date you ordered and what you ordered, and we will find the order and resend the confirmation.
What each order status means
| Status | What it means | What you should do |
|---|---|---|
| Pending payment | The order was started but the payment has not been confirmed yet. | If you completed payment, wait a few minutes and check again. If it stays pending, email us; do not pay twice. |
| On hold | The order is waiting for a payment confirmation or a quick check from us. | Watch your email in case we need a detail from you. |
| Processing | Payment is confirmed and your order is being prepared. For custom jerseys, this is when names, numbers and front words are printed. Usually 1–3 business days. | Within 24 hours of ordering you can still ask for changes. After that, sit back. |
| Completed | Your order has left us and is on its way. We email you when this happens, with tracking details when the carrier provides them. | Allow the typical 7–14 business days in transit. Follow the carrier link if you have one. |
| Cancelled | The order was cancelled, by your request or because it could not be completed. | Your refund is issued within 7 days of the cancellation being confirmed. |
| Refunded | All or part of the order has been refunded. | Allow your bank or payment provider a little time to show it. |
| Failed | The payment did not go through, so no order was placed. | Try again or choose another payment option at checkout. |
How long each stage usually takes
Every order follows the same path, whichever of our four countries it is going to:
| Stage | Typical time |
|---|---|
| Order placed to processing complete | 1–3 business days |
| Transit to the United States | 7–14 business days |
| Transit to Canada | 7–14 business days |
| Transit to Australia | 7–14 business days |
| Transit to New Zealand | 7–14 business days |
Business days are Monday to Friday, excluding public holidays. Shipping is free to all four countries. These are typical times, not guaranteed dates; see Shipping & Delivery for the full details.
Reading a carrier tracking page
When the carrier provides tracking, the link in your shipping email shows each scan. A few patterns are normal and do not mean anything is wrong:
- “Label created” for a day or two. The parcel has been registered but not scanned yet. The first scan can take a little time to appear.
- No update for several days. Parcels are not scanned at every step, especially between countries.
- “In transit” to a different city. Parcels often travel through sorting centres far from both you and us.
- A customs or import scan for Canada, Australia or New Zealand. This is a normal border step.
- “Out for delivery”. The parcel should arrive that day; check around your entrance or mailbox if you were out.
Orders with more than one parcel
A large family order — say an adult jersey, two youth jerseys, a toddler jersey and a cap — may arrive in more than one parcel. If only part of your order has arrived, give the rest a few more business days before worrying, and check whether your shipping email mentions more than one tracking link. You never pay extra shipping for a split order. If something still seems missing, email us with your order number and the items you have received.
If your parcel seems late
If the typical delivery time has passed and your order has not arrived, or tracking has not moved for a long time, email support@jerseyharbor.shop with your order number and shipping country. We will look into it with the carrier and keep you updated by email. Once we know what has happened, we will explain the options for your order, which may include a replacement or a refund under our Refund Policy.
If tracking says delivered but you cannot find it
- Look around your entrance, porch, garage, side door and any parcel box.
- Ask neighbours and anyone else at the address, such as family members or housemates.
- Check with your building’s mail room, front desk or property manager.
- Check with your local post office or the carrier’s depot; parcels are sometimes held there.
- If it still has not turned up, email us with your order number and we will help.
If the address was wrong
If you notice a mistake in the shipping address within 24 hours of ordering, email us and we will correct it for free; see Cancel or Change an Order. Once the order has shipped, we cannot change the address ourselves, but write to us anyway and we will tell you what can still be done for that parcel.
When your order arrives
Open the parcel and check each item against your order confirmation email: the size label, the colour, and on custom jerseys the back name, number and any front word. If something is not right — a smudged number, a different spelling from the one you typed, a wrong size — email us with photos and your order number as soon as you can. Damaged and incorrect items are always covered within our 60-day window; see Returns & Exchanges.
Three orders, followed from start to finish
A custom jersey to Colorado
An order for a custom full-button jersey with CARTER 12 on the back is placed on a Monday morning. The status shows Processing that day. On Wednesday the jersey is printed and the order moves to Completed, with a shipping email. The parcel arrives the following week, well inside the typical 7–14 business days of transit.
A family order to Toronto
A grandmother orders four jerseys and a cap for her family in Toronto on a Thursday evening. Processing starts on Friday. On the next Tuesday the order is Completed and the shipping email arrives. The tracking page shows a long gap and then a customs scan entering Canada; a few days later it shows Out for delivery, and the parcel arrives about two and a half weeks after the order was placed.
A blanket gift to Auckland
A bleacher throw blanket is ordered as a birthday gift for a friend in Auckland, shipped straight to them. The buyer follows the parcel through her own shipping email, sees the import scan in New Zealand, and messages her friend on the day it shows Out for delivery.
Quick questions about tracking
Why does the form say my order cannot be found?
Check that you entered the order number without extra spaces or symbols, and the exact email used at checkout. If it still does not work, email us your name and order date.
My order has been Processing for more than 3 business days. Is something wrong?
Processing usually takes 1–3 business days, counted on weekdays only. If more than 3 business days have passed, email us with your order number and we will check on it for you.
Can I change my order while it is Processing?
Within 24 hours of ordering, yes. After that, the order may already be printed, but write to us and we will tell you what is still possible.
Can I collect my order instead of having it shipped?
No. All orders are shipped, free of charge, to addresses in the United States, Canada, Australia and New Zealand. There is no collection point.
Does the status update by itself?
Yes. Each time your order moves to a new stage, the status on this page changes, and for the important steps — order placed, order shipped, cancellation or refund — we also email you.
Keep these details handy
Whenever you contact us about where an order is, a few details let us answer in one reply instead of two. Keep them together in a note on your phone, or simply forward your order confirmation email with your question:
- the order number and the email address used at checkout;
- the shipping country and the city or town;
- the date the shipping email arrived, if it has;
- the last update shown on the carrier’s tracking page, if you have a link;
- any date you need the order by, such as a tournament or a birthday.
With those in hand, we can look up the order, compare it with our typical timeline and tell you clearly whether everything is on track or whether we need to look into it with the carrier.
Tracking a gift
If you sent a jersey as a gift to another address, tracking works the same way: use your own order number and the email address you used at checkout. Our emails go to you, not to the recipient, so you can check progress without spoiling the surprise.
Order tracking and your privacy
The tracking form only shows an order when both the order number and the matching checkout email are entered, so a stranger who guesses an order number cannot see your details. The page shows the items, their options and personalisation, the order status and the shipping address, which is why we ask you not to share your order number and email together in public places such as social media. More about how we handle your information is in our Privacy Policy.
Need help?
Email support@jerseyharbor.shop or use Submit a Ticket with your order number. Answers to most other questions are in the Help Center and our FAQs.
We hope your jerseys arrive in good time for the next game, and that the whole row of bleachers is wearing them.
Jersey Harbor, 4635 W Aberdeen Pl, Littleton, CO 80123, US.