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\nStraight answers to the questions families, players and gift-givers ask us most about Jersey Harbor jerseys: personalising the back, choosing a cut and a size, shipping to the United States, Canada, Australia and New Zealand, changing an order, returns and refunds. Every answer uses the same numbers as our policy pages, and each section links to the page with the full details. Cannot find your question? Email support@jerseyharbor.shop and we reply within 24 hours on business days.
\nOn jerseys that offer personalisation, the fields appear above the Add to cart button: Name on back (up to 12 characters) and Number on back (0 to 99). Type them in, check the live preview on the product image, then add to cart. The cart line and your order confirmation email show the text exactly as it will be printed.
\nName on back adds $6 and Number on back adds $4, charged only when you fill in the field. On the adult custom full-button jersey, an optional front script word adds $5. The Front word on the family jersey (Mom, Dad, Grandma, Grandpa, Sister, Brother, Aunt, Uncle or Fan) has no extra charge. A field you leave empty costs nothing.
\nNo. We print exactly what you type, and no proof or mockup is sent before production. The live preview on the product page and the order confirmation email are your chance to check spelling. If you spot a mistake, email us within 24 hours of ordering and we can usually fix it; see Cancel or Change an Order.
\nNo. We do not print team, league, college, club or player names or logos. Personalisation is for your own family names, nicknames and numbers. Our Intellectual Property Policy explains why and gives examples.
\nBack names are printed in capitals, as shown in the preview. Letters, spaces, hyphens and apostrophes work well; if you need an accent or a character that does not show correctly in the preview, email us before ordering.
\nYes, and it is a popular choice: many families put the player’s number on every back with each person’s own name, or the family surname on every jersey. Each jersey is a separate line in the cart, so each can be personalised differently.
\nThe preview shows your letters and number over the product image so you can check spelling and layout. It is an illustration, not a photo of your finished jersey, so the exact size and position of the lettering on the real jersey can differ slightly.
\nOnly jerseys with the fields on their product page can be personalised. If you like a design that has no fields, look for the custom version of the same cut, such as the custom full-button, two-button, sleeveless, youth or family jerseys.
\nYes. Each field is optional. Fill in only the one you want, and you pay only for that one.
\nA full-button jersey opens all the way down and has the most room. A two-button henley pulls on over the head with a short placket and sits a little closer. A sleeveless jersey keeps the button front and opens the shoulders for hot days. The comparison on our homepage and the Size Guide explain how each one fits.
\nAdult jerseys, hoodies and tees come in unisex S to 3XL (2XL adds $3, 3XL adds $5). Youth jerseys come in YS, YM, YL and YXL, and toddler jerseys in 2T, 3T and 4T. Caps are one adjustable size.
\nOur apparel is unisex, which generally follows traditional men’s sizing. Start one size down from your usual women’s size and compare with a shirt you own, as explained in the Size Guide.
\nWe do not publish garment measurements. Instead, the Size Guide shows how to measure a shirt that already fits and compare. Email us your measurements and we will suggest a size.
\nEach product page describes the cut, trim, print and options of that jersey. If you need a detail that is not listed there, email us before ordering and we will tell you what we know.
\nWash it inside out in cold water on a gentle cycle, hang it to dry and do not iron directly over the lettering. That keeps names and numbers looking crisp through the season.
\nMany families do. Kids grow quickly, and a jersey one size up with the sleeves rolled usually lasts into the next season. For very young players, check that a larger size will not get in the way when they swing.
\nWhere the same colour name is offered — for example Navy or Red — it is the same colour choice across adult, youth and toddler jerseys, so families can match. Colours can look slightly different on different screens.
\nTo the United States, Canada, Australia and New Zealand only. Checkout does not offer shipping to other countries.
\nShipping is free to all four countries, with no minimum order and no code needed.
\nOrders are processed in 1–3 business days, then usually take 7–14 business days in transit to the US, Canada, Australia or New Zealand. Orders ship from the USA. If you need a jersey for a specific date, order about four weeks ahead. Full details are on Shipping & Delivery.
\nPrices are in US dollars and we do not collect sales tax at checkout. For orders delivered to Canada, Australia or New Zealand, any import duties or taxes depend on the destination country’s rules. Contact us before ordering if you have a question about a specific order.
\nUse the Order Tracking page with your order number and checkout email. When your order ships, we email you, including tracking details when the carrier provides them.
\nYes. Enter the recipient’s address as the shipping address and your own details for billing. Order and shipping emails go to you, so you can keep an eye on it.
\nUsually, but items in a larger order can sometimes arrive in separate parcels. You never pay extra shipping when that happens. If something seems missing a few days after the first parcel, contact us.
\nIf the typical delivery time has passed and your parcel has not arrived, email us with your order number. We will look into it with the carrier and keep you updated, then explain the options available for your order.
\nYes, within 24 hours of placing it, free of charge: size, colour, personalisation, items or address. Email us with your order number. After 24 hours the order may already be in production.
\nYou can return any item within 60 days of delivery, including personalised jerseys, and we send a free return label even for change-of-mind returns. See Returns & Exchanges.
\nWe issue your refund within 7 days of your return reaching us, to your original payment method, or as store credit if you prefer. See our Refund Policy.
\nNo. Store credit never expires and can be used on any product.
\nEmail us with your order number and photos of the problem and the shipping label, as soon as you can after delivery. Damaged, misprinted and wrong items are always covered within the 60-day window, and often you do not need to send the item back. Photos are deleted 30 days after delivery.
\nYes. Start a return within 60 days, tell us the size you want, send the original back with our free label, and the new size is arranged once it reaches us.
\nYes. Any item can be returned on its own within 60 days of delivery, and the rest of the order stays as it is.
\nYes. When an item is refunded in full, its size and personalisation add-ons are refunded with it.
\nNo. There are no restocking or refund processing fees, and the return label is free.
\nThe payment options available for your order are shown at checkout before you pay. See Payment Methods for how payment works.
\nUS dollars. If your card is in another currency, your bank converts the amount and may add its own fee.
\nNo account is needed to place an order. If you create one, you can see your past orders under My account.
\nOnly with the providers who help us produce, deliver and take payment for your order. We do not sell personal information. See our Privacy Policy.
\nNot at the moment. If you are unsure of a size for a gift, remember that the recipient can exchange it within 60 days of delivery with a free return label.
\nYes. Add each jersey to the cart with its own size, name and number. Collect everyone’s details in one list first, then check the confirmation email line by line; changes are free within 24 hours.
\nJersey Harbor is an online shop for button-down baseball jerseys at 4635 W Aberdeen Pl, Littleton, CO 80123, US. We help by email only at support@jerseyharbor.shop, and reply within 24 hours on business days. More on our About Us and Contact Us pages.
\nNo. We do not sell licensed sports merchandise and are not affiliated with any team, league, college or player. Our designs are our own generic ballpark designs.
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